Many people who begin using their 1st web hosting account, or switch companies, usually have questions regarding how particular operations are completed or face complications when setting up various things such as e-mails, website settings, etc. That is why, many hosting companies have prepared documentation with the most popular questions and problems so as to help their clients get information quickly and easily. As a result, the tech support team members can devote more time to actual problems that certain customers may be encountering, since the solution for the minor things will be available on the web and customers will be able to easily tackle them without having to contact the customer care staff. Having comprehensive documentation is quite important, especially for new users without any previous experience at all, since the hosting service entails tons of features and many individuals can become perplexed about what to do. A good knowledge base can both help you do the tasks that you need and become aware of how the web hosting service works in general.

Extensive Online Documentation in Shared Website Hosting

If you have bought your very first shared website hosting account from our company or have transferred your website over to us, you’ll get used to our services and our in-house created Hepsia Control Panel very quickly thanks to the fact that we have compiled an extensive online knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more concrete info about the different functions that you can use and the complications that you may bump into. The articles are located in 2 places. The whole article archive can be accessed via the Control Panel’s Help section. You can access relevant articles about the different features in each and every Control Panel section as well. You can learn how to do practically everything, from enabling an .htaccess config file to managing a mailing list, and all the articles include detailed guides, so you’ll never get disorientated due to an unclear text. Surely, in case you have a more specific problem and you are unable to find a solution in our knowledge base, you can get in touch with our help desk staff representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers feature comprehensive online documentation where you will see info on all the features that our custom-built Hepsia hosting Control Panel offers, together with solutions to different questions and problems that you may experience. All configuration guides feature comprehensive specifications, so you won’t have to worry about missing something if you would like to export a database, for instance. The troubleshooting articles cover different potential causes of particular issues and the solution for each one of them, so in case you’re not able to send email messages even though you have the right SMTP server settings, for instance, you can swiftly see what the reason for this could be and repair the problem with a couple of mouse clicks in your mail client. As the Hepsia Control Panel offers quite a lot of features, you will be able to find applicable articles in each and every section. In case you’d rather examine all help articles, click on the Help link, which is located in the upper right corner of the page.