24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance promptly, so our shared website hosting services feature 24/7 tech support along with various options for communication. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up purchasing a service that you can't use. In case you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it needs further investigation. In contrast to the majority of providers that you can find today, we answer to all tickets within an hour, so you won't need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you are able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available all of the time and so will we. With a number of contact options, you can select the best way to get in touch with us and find out about our services if you don't have an account yet, or request assistance if you're already our customer. You'll be able to give us a call, have a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature a one-hour reply time warranty, though it rarely takes over 20 mins to get assistance irrespective of the nature of the issue. Using our customer and tech support services, we will be there for you when you need us, not a couple of days later.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get prompt support when you get a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that any time you open a ticket through your billing account or you send an email regarding any issue with the server or the pre-installed software on it at any time of the day, you'll receive a reply within the hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs longer time to be solved or if it has to be sent to our admins, as it's far more convenient to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you can phone us or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 too.