A ticketing system is the most widely used communication medium that web hosting providers offer to their clients. It is most often part of the billing account and is the most effective way to tackle an issue that requires some time to examine or that needs to be forwarded to an administrator. Thus, all replies provided by either party will be kept in one and the same location in the event that somebody else wants to work on the problem in question and the info in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts in order to complete a particular operation or to contact the hosting company’s help desk support team. If you would like to administer a number of domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Furthermore, it can take a significant span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your website files or changing different account settings. The ticketing system is being strictly monitored 24/7/365 by our tech support team members and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you like and ask for info in regards to any billing or technical problem. Besides, you can see a number of articles, which will help you solve the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with us and you wish to touch base with our client service team members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform as you will have to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket without any difficulty and to search through older tickets using a clever search box. Furthermore, you will be able to browse the relevant knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any moment, which implies that in case you bump into any challenge or have an inquiry, you can contact our support engineers and solve the problem at hand in less than an hour using one single platform.