Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your website files or changing different account settings. The ticketing system is being strictly monitored 24/7/365 by our tech support team members and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain assistance. In stark contrast to some other web hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you like and ask for info in regards to any billing or technical problem. Besides, you can see a number of articles, which will help you solve the most commonly encountered obstacles yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you wish to touch base with our client service team members, you will be able to post a ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform as you will have to do with most hosting providers on the marketplace. Our integrated ticketing system will enable you to post a new ticket without any difficulty and to search through older tickets using a clever search box. Furthermore, you will be able to browse the relevant knowledge base articles that our system will present you with based on the category that you pick for your new ticket. You can accomplish all of these activities without logging out of your Hepsia Control Panel at any moment, which implies that in case you bump into any challenge or have an inquiry, you can contact our support engineers and solve the problem at hand in less than an hour using one single platform.