A live chat is a real-time way of communication between a hosting company's support crew and its customers. It's an efficient way to get some info about the web hosting services or have some problem resolved because you are speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange data such as usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the representative investigates the issue in question. In addition, you will be able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone costs that you will have to pay when you're calling to another country.

Live Chat Support in Shared Website Hosting

We supply a live chat assistance service for all shared website hosting that we offer and we're able to help you with almost everything live. If you don't have an account with us yet, we will provide you with more information about the packages to help you to get the most suitable plan. If you are a current customer, we're able to assist you with any billing or general matter and with lots of common technical problems, for example an email address installation in a desktop e-mail client. If you can't call us for whatever reason or you are in a country where we do not have a local phone number, the live chat is the best choice to get in touch with us. Of course, some troubles need more time to analyze and test, therefore you'll need to open a ticket to our technicians, still, we're able to save you time and help you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore if you have any questions regarding our semi-dedicated servers, you're able to get in touch with our customer support team whenever you need regardless of whether you've already purchased an account or not. In general, the chat service is for billing, pre-sales and basic questions and issues, but we are able to help you with quite a lot of technical questions too. We can help you choose the right package for your web sites in case you do not have an account yet, we can reply any kind of billing questions or issues you may have or we can assist you with installing your new email address on your PC or smartphone - all the abovementioned will be done timely as our live chat service is available all day long, every single day. Whenever you want assistance, you are able to speak to a representative and save considerable time.