If you ever encounter a problem with your website and are incapable of taking care of it on your own, ask the respective hosting company’s client service staff to assist you to bring the site back online. A timely solution would be the perfect scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you are working with a reseller. Even if your problem can be quickly sorted out, your site may not function correctly or it may not be reachable whatsoever for a long time interval, so you may lose prospective customers as it is highly unlikely that anyone would be happy to go back to an inoperational site. With that being said, you have to make sure not only that you can touch base with your web hosting provider, but also that they can respond and help you in a well-timed fashion. If a web application update doesn’t proceed as planned or if you delete something accidentally, for example, the site must be fixed swiftly in order to avoid elongated inaccessibility.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from us, you can forget about waiting for hours and hours, or even a whole day, to get an answer to an e-mail or a client support ticket. No matter when you get in touch with us, we will reply to you within no more than one hour with any technical and sales queries that you might have. As a matter of fact, our real reaction time scarcely ever exceeds 20 to 30 minutes. As we’re at your service 24x7, you’ll always get assistance in a timely manner and we understand precisely how essential this is in the online age. Shortly after you contact us, we will respond to your queries. If you encounter any technical problem, we will rectify it on your behalf, or we will give you all the needed information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support team members are available at all times and they’ll reply to any ticket that you submit from the hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed regardless of whether you’ve got a generic query with regard to your semi-dedicated server or you bump into some difficulty and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 365 days a year to handle any general, billing or technical issue. In case you get in touch with us about anything that is within our power, we will solve it before we answer, which means that you will not have to wait for hours or even days while the problem continues. If there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try out, what steps to take, etc.