One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours, or even a whole day, to get an answer to an e-mail or a client support ticket. No matter when you get in touch with us, we will reply to you within no more than one hour with any technical and sales queries that you might have. As a matter of fact, our real reaction time scarcely ever exceeds 20 to 30 minutes. As we’re at your service 24x7, you’ll always get assistance in a timely manner and we understand precisely how essential this is in the online age. Shortly after you contact us, we will respond to your queries. If you encounter any technical problem, we will rectify it on your behalf, or we will give you all the needed information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support team members are available at all times and they’ll reply to any ticket that you submit from the hosting Control Panel within less than sixty minutes. The ticket response time is guaranteed regardless of whether you’ve got a generic query with regard to your semi-dedicated server or you bump into some difficulty and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we’ll be there to assist you, as we’re available 365 days a year to handle any general, billing or technical issue. In case you get in touch with us about anything that is within our power, we will solve it before we answer, which means that you will not have to wait for hours or even days while the problem continues. If there’s something that you have to do on your end, we will provide you with the necessary info – what possible solutions to try out, what steps to take, etc.