Though this isn't the mainfactor in order to identify a reliable shared website hosting company from a bad one and a reseller from a real provider, the option to call and talk with a live person is a sign that you aren't working with a one-person company and that you will be able to reach somebody every time you need assistance. The phone support for website hosting services may vary from common to expert, which means that the problems that can be resolved through a call vary depending on the particular provider. In the general case, these issues are more basic and include billing or 1st level tech issues as more complex tasks generally require a support ticket where both you and the sysadmins can track the proceedings with a given issue. Nevertheless, having the option to phone call your supplier will save you considerable time and efforts for the countless tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Shared Website Hosting

Since we have live phone support 14 hours every day, you'll be able to get in touch with us and talk to one of our customer support representatives to get more information about all shared website hosting that we provide and make sure that our servers match the system requirements for your web sites before buying anything. For your convenience, we now have telephone numbers on 3 continents so that you are able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. If you are already an existing customer, you can call about general and billing matters, and even about some technical issues. In case the issue is strictly technical or it needs longer time to investigate, you should use our ticketing system, that will allow both you and our tech support team to track the details given by either side.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours a day as part of the support services for every single semi-dedicated server package that we provide. Due to the fact that some issues are more difficult and time-consuming, you may need to open a support ticket in case you experience such a problem, but for all of your billing, general or small-scale technical issues you can always give us a call and we will help you instantly in order to save you the time you will have to spend on creating a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your sites on our top-notch cloud platform or you will be able to get any other general info on our semi-dedicated services. We now have local phone numbers in the USA, the UK and Australia along with a global number, so you will be able to call the one that is nearer to your location.