A 99.9% Server Uptime
We have built our shared website hosting system using dependable hardware components and heavily customized software. Our system administrators have installed a customized version of SELinux on each of our physical servers to guarantee utmost protection and reliability. We have installed a number of DoS prevention units along with highly efficient firewall programs to make sure our internal network is invincible and secure.
All shared website hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on top–of–the–line hardware parts made by Juniper. On top of that, on each and every router, we have placed a firewall with an advanced set of rules in order to sift out all shady requests.
In this way, in all our datacenters – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to reduce all possible risks with our cloud hosting plans and while we offer premium–quality customer support, there are situations when the customer is just not content with what we offer. Or he needs to migrate to a more robust hosting solution, like a VPS server or even a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not fully pleased, you will receive a refund.
24/7 Technical Support
We’ve carefully selected each member of our 24x7 support staff to ensure that we can offer the best help desk service you can get. Each of our tech support engineers has lots of years of experience working with hosting accounts behind his back, hence they know what they are doing. Besides, they are available to you 24x7 – you’ll be able to touch base with them at any moment and they’ll respond to you ASAP.
Their average ticket response time is below 20 minutes, whilst with other hosting suppliers you are forced to wait for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your inquiries will be responded to in under one hour.