Client Support Channels
A 1–Hour Response Time Guarantee
We offer a one–hour response guarantee for every support ticket or e–mail that you submit to our tech support team. We’ll speedily reply to all the general inquiries and forward the case to our server admins if additional assistance is needed. If you make use of our Managed Services package, we will perform any of the included server management services at a time that has been agreed upon in advance.
A Top–Notch Technical Support Service
Our customer support team will be at your disposal round–the–clock if you need help with our Hosting Control Panel or with any of the apps that we preinstall on your behalf on the dedicated server. Furthermore if you require help with all the standard admin tasks on your dedicated web hosting server, you can take a look at the Managed Services package, that includes data backup hard disk drive space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
We have provided our Hosting Control Panel with a fully detailed knowledgebase, which features in–depth explanations of all its features and functionalities. Also, we have filmed in–depth video tutorials that will further explain to you how to carry out a certain operation or solve a commonly experienced issue. The instructional articles and the tutorial videos are easily accessible from each section of the Hosting Control Panel through the Videos and Help buttons in the upper right corner.