Customer Support Channels
A 1–hour Response Guarantee
Delivering superior quality support prompt is our high priority, so we support each shared website hosting plan with a 1–hour ticket reply guarantee. When you share a ticket or post an e–mail, our client tech support crew will do all they could do to provide the most adequate resolution for your situation and to supply you with assistance in a timely fashion.
A Top–quality Support Service
Our technical support service is offered by a group of licensed employees that are ready to answer your question quickly. You’ll be able to contact the support team by opening a support ticket from your Hosting Control Panel or by posting us an e–mail. On working days, you may as well contact us on the phone or make use of the online chat service.
An Intuitive Help Section
The Control Panel presents a substantial know–how base that’s incorporated into all sections. In each area, you’ll find a Help button that will load for you a group of step–by–step guides on how to employ a particular element or complete a particular action. Furthermore, we have made information online videos allowing you to get a better idea of the Control Panel’s interface.