1 hour ticket response
We are focused on delivering a swift and adequate response to every helpdesk ticket posted by a customer. Our trained help desk staff members will examine your question and will offer you the most efficient option. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average ticket response time has proved to be 20 minutes.
A First–Rate Client Care Service
Our technical support team representatives have significant experience in the shared website hosting market and are qualified enough to offer a rapid answer to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the client support ticket will be sent to a developer or admin for further assistance.
An Intuitive Help Center Section
To help you find a quick hint on how to use a specific service, we have integrated a truly intuitive Help Center section in our Hosting Control Panel. You can search through an enormous selection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. library or watch our educational video tutorials.